Secure payment
For all orders over €50 and up to €2000
Payment in instalments" is a payment facility granted by the Vendor to the Customer, enabling payment of the order to be spread over 2, 3 or 4 instalments. These payment facilities do not fall within the scope of consumer credit regulations (cf. art. L312-4 of the French Consumer Code).
Access to the payment facility is reserved for individuals (natural persons of legal age) and professionals (legal entities) residing in an Accepted Country.
These persons must hold a Visa, Mastercard, American Express or Cartes Bancaires bank card issued in an Accepted Country, or a bank account held by a bank domiciled in an Accepted Country, and a telephone number in the same country as their card or bank account. In the case of payment by card, the card must be valid for at least one month after the last due date of the payment facility.
Cards with systematic authorization, credit cards, prepaid cards, virtual cards or cards from a country not on the list of Accepted Countries are not accepted.
Access to the payment facility service is subject to the decision of the Service Provider, who may refuse access to the Customer, in particular in the event of suspected fraud or risk of non-payment.
The Service Provider may request further information from the Customer in order to authorize access to a payment facility. This may include a request for the customer's identity document, or a request for access to the customer's bank account.
The Customer agrees to allow the Service Provider to debit the amounts due on the dates specified in the payment receipt.
The Customer agrees that the claim which the Vendor may have against him may be assigned to a third party.
EFFECTIVE DATE
The Customer materializes his request for access to the payment facility by clicking on the "Pay in 2 instalments", "Pay in 3 instalments" or "Pay in 4 instalments" button. If necessary, the Customer may be asked to sign.
The Vendor indicates his agreement to this payment facility by the message "Payment accepted" or "Accepted". The customer's order is then validated and the payment facility takes effect immediately.
WITHDRAWAL
Withdrawal of order
The individual customer has a withdrawal period for his order with the Vendor as specified in the Vendor's General Terms and Conditions of Sale. In the event of exercising this right and cancelling the purchase, the payment facility will be cancelled and all sums already paid to the Vendor by the Customer will be reimbursed.
Withdrawal from the payment facility
The individual customer has a period of 14 calendar days from the date of order to waive the payment facility granted by the Vendor and decide to pay cash, by contacting the Service Provider directly at the following address [email protected].
In the event of retraction, any costs paid by the Customer will be reimbursed by the Vendor (excluding the cost of returning the order). If they meet the withdrawal application conditions described in article L121-16-1 of the French Commercial Code, professional customers also benefit from a right of withdrawal for a period of fourteen calendar days, under the same conditions as for private customers.
CANCELLATIONIf all or part of the order is cancelled in accordance with the Seller's general terms and conditions, the amount of the payment facility will be revised accordingly to bring it into line with the new amount due. Where applicable (e.g. in the event of total cancellation of the order), the Vendor will reimburse the Customer for any overpayments.
TERMINATION
In the event of non-payment by the Customer of any sum due on the due date, the Seller may terminate the offer of a payment facility and demand immediate payment of the full amount outstanding.
Similarly, the Vendor may cancel the offer in the event of a false declaration by the Customer (personal information, bank details). In such cases, immediate payment of the full amount due may be required.
In the event of bank fraud, organized fraud or proven non-payment, the Service Provider may take the following actions:
- early debit of funds on all cards or payment methods connected to the Customer ;
- freezing of the customer's funds in order to proceed with the recovery of his default;
- freezing of customer funds for further investigation;
- request cancellation of the sale from the Seller.
Funds, bank cards or any other means of payment are deemed to be 'connected' to a Customer when the Service Provider has sufficient evidence to corroborate a link. In order to prove its good faith, the Service Provider will endeavor to document all the elements that enabled these connections, in particular in order to be able to produce them in court.
Funds may be frozen for a period of up to 180 days (particularly in the case of falsified documents) to enable the Service Provider's teams to carry out the necessary investigations to establish the facts. At the end of this period, the funds will be reimbursed to the Customer free of charge, or retained to cover a default by the Customer.
RELATIONS
In order to facilitate and streamline exchanges, the Seller delegates the entire management of the payment facility (control, acceptance, direct debits, reimbursement, collection) to the Service Provider. The latter uses dematerialized communication media.
The Customer may, however, receive these general and special terms and conditions on paper on request from the Service Provider.
PROOF
The Vendor, the Customer and the Service Provider agree that the data, files, recordings or any operation received or stored on any computer medium of the Vendor or the Service Provider, as well as any exchange between the Customer and the Vendor or the Service Provider carried out by electronic or any other dematerialized means, constitute proof of the payment facility granted.
The Customer acknowledges that by clicking on the "Pay in 3 instalments" button or signing on the Service Provider's interface, the Customer is fully committed to the Service.
LATE FEES
In the event of a significant delay in payment by the Customer, defined as a delay of more than 15 days on a due date, the Service Provider reserves the right to apply late payment penalties of up to 8% of the outstanding sums.
If the Customer is a company, the minimum penalty is €40 (flat-rate compensation for collection costs).
Please note: Alma will make every effort to resolve payment defaults amicably without the application of these penalties, provided that the Customer cooperates fully in the process of resolving the non-payment.
INFORMATION, COMPLAINTS
For any questions relating to these conditions, or in the event of a complaint, the Customer may contact the Service Provider at the following address [email protected]. The Service Provider undertakes to reply within 48 hours.
DATA COLLECTION AND PROCESSING
View our Privacy and data management policy.
Special conditions for Pôdevache customers
CUSTOMER COSTS
By paying in instalments with Alma at the Pôdevache merchant, the customer pays no charges.
ACCEPTED COUNTRIES
France
